Terms of Service

1. Acceptance of Terms

By accessing our website, creating an account, or using any of our services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

These terms apply to all users, including:

• Professional photographers and studios
• Individual photography clients
• Wedding and event photographers
• Commercial photography businesses
• Anyone accessing our website or services

2. Services Offered

Photography Post-Production Services

ZYRA DESIGN LABS provides comprehensive photography post-production services including:

• Photo Editing & Retouching: Color correction, exposure adjustment, skin retouching, background enhancement
• Album Design & Layout: Wedding albums, portfolio books, custom layouts
• Video & Reel Creation: Social media content, highlight reels, promotional videos
• Marketing Content Creation: Social media posts, behind-the-scenes content, promotional materials
• Photo Culling: Image selection and organization services
• Rush Delivery: Expedited processing with premium turnaround times

3. User Accounts and Registration

Account Creation

To use our services, you must:

• Provide accurate and complete registration information
• Be at least 18 years old or have legal guardian consent
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized account access
• Accept responsibility for all activities under your account

Account Responsibilities

You are responsible for:

• Keeping your contact information current and accurate
• Maintaining the confidentiality of your account information
• All activities that occur under your account
• Notifying us of any security breaches or unauthorized use

4. File Upload and Content Guidelines

Acceptable Content

You may upload photographs and content that:

• You own or have legal rights to edit and process
• Do not violate any copyright, trademark, or intellectual property rights
• Are appropriate for professional editing services
• Meet our technical specifications and file format requirements

Prohibited Content

We reserve the right to refuse service for content that:

• Contains illegal, harmful, or offensive material
• Violates copyright or intellectual property rights
• Includes inappropriate or explicit content
• Could damage our reputation or business relationships
• Violates any applicable laws or regulations

5. Service Delivery and Timelines

Standard Delivery Times

• Photo Editing: 3-5 business days
• Album Design: 7-10 business days
• Video Creation: 5-7 business days
• Photo Culling: 2-3 business days
• Rush Delivery: 24-48 hours (additional fees apply)

Delivery Process

Upon completion, we will:

• Send notification of project completion
• Provide secure download links for processed files
• Maintain files on our servers for 60 days post-delivery
• Offer one round of minor revisions within 7 days

Delays and Extensions

Delivery times may be extended due to:

• Complex editing requirements beyond standard scope
• Technical issues with uploaded files
• High volume periods or seasonal demands
• Force majeure events beyond our control

6. Payment Terms and Refunds

Payment Processing

• All payments are processed securely through trusted payment providers
• Prices are quoted in USD unless otherwise specified
• Payment is required before project delivery
• Rush delivery fees are charged at 50% above standard rates
• Custom projects require 50% deposit before work begins

Refund Policy

100% Satisfaction Guarantee: We offer refunds in the following situations:

• Projects that don't meet specified requirements
• Delivery delays beyond our committed timeframes
• Technical issues that prevent proper file delivery
• Content that we decline to process

Refunds are processed within 5-10 business days and returned to the original payment method.

Dispute Resolution

If you're unsatisfied with our work:

1. Contact our support team within 7 days of delivery
2. Provide specific feedback about issues or concerns
3. Allow us opportunity to make corrections or improvements
4. If resolution cannot be reached, full refund will be provided

7. Intellectual Property Rights

Your Rights

You retain full ownership of:

• All original photographs and content you provide
• All edited and processed images we deliver
• Commercial and personal use rights to all deliverables
• The right to use our work in your professional portfolio

Our Rights

ZYRA DESIGN LABS retains:

• Rights to use edited work in our portfolio and marketing materials
• Credit for our editing and design work when images are published
• Rights to our proprietary editing techniques and processes
• Rights to use anonymized project data for business improvements

Usage Permissions

By using our services, you grant us permission to:

• Process and edit your images according to project specifications
• Use selected edited images for portfolio and promotional purposes
• Share before/after examples for educational content
• Reference your project type in case studies (without personal details)

8. Limitation of Liability

ZYRA DESIGN LABS shall not be liable for:

• Any indirect, incidental, or consequential damages
• Loss of profits, revenue, or business opportunities
• Damage to reputation or professional relationships
• Data loss due to technical failures beyond our control
• Delays caused by factors outside our reasonable control

Our total liability for any claims related to our services shall not exceed the amount you paid for the specific project in question.

9. Data Security and File Handling

Security Measures

We implement comprehensive security measures:

• Encrypted file transmission and storage
• Secure servers with restricted access
• Regular security audits and updates
• Staff training on data protection protocols
• Backup systems to prevent data loss

File Retention Policy

• Active Projects: Files retained throughout project lifecycle
• Completed Projects: Files stored for 60 days post-delivery
• Extended Storage: Available upon request for additional fees
• Account Deletion: All associated files permanently deleted

10. Cancellation and Termination

Project Cancellation

You may cancel projects:

• Before Work Begins: Full refund minus processing fees
• Work in Progress: Partial refund based on work completed
• Rush Projects: Cancellation fees may apply
• Custom Projects: Subject to individual agreement terms

Account Termination

We may terminate accounts for:

• Violation of these terms of service
• Uploading prohibited or inappropriate content
• Fraudulent or abusive behavior
• Non-payment of services
• Repeated policy violations

11. Modifications to Terms

We may update these Terms of Service periodically to reflect:

• Changes in our services or business practices
• Updates to legal requirements
• Improvements to user experience and security
• Industry best practice updates

We will notify users of material changes through:

• Email notifications to registered users
• Prominent notices on our website
• Account dashboard announcements

12. Governing Law and Disputes

These Terms of Service are governed by applicable laws. Any disputes will be resolved through:

• Good faith negotiation as the first step
• Mediation if direct negotiation fails
• Binding arbitration if mediation is unsuccessful
• Legal jurisdiction in our business location

13. Contact Information