Your Privacy Matters: At ZYRA DESIGN LABS, we understand that your photographs represent precious memories and professional work. We are committed to protecting your privacy and handling your data with the utmost care and security.
1. Information We Collect
Personal Information
We collect information you provide directly to us when you:
- Create an account or register for our services
- Submit project requests or contact forms
- Upload photographs and files for editing
- Communicate with our support team
- Make payments for our services
This may include:
- Name, email address, and phone number
- Business name and professional details
- Billing and payment information
- Project specifications and editing preferences
- Communication history and correspondence
Technical Information
We automatically collect certain technical information when you use our services:
- IP address and location data
- Browser type and version
- Device information and operating system
- Website usage data and analytics
- Cookies and similar tracking technologies
Creative Content
We handle your creative work including:
- Original photographs and raw image files
- Edited and processed images
- Video content and multimedia files
- Album layouts and design elements
- Client galleries and shared content
2. How We Use Your Information
We use the information we collect to:
Provide Our Services
- Process and edit your photographs according to your specifications
- Create album designs, video reels, and marketing content
- Manage your projects and track delivery timelines
- Provide customer support and technical assistance
- Process payments and maintain billing records
Improve Our Services
- Analyze usage patterns to enhance our platform
- Develop new features and editing techniques
- Optimize our workflow and delivery processes
- Conduct quality assurance and performance reviews
Communicate With You
- Send project updates and delivery notifications
- Respond to your inquiries and support requests
- Share service announcements and important updates
- Provide marketing communications (with your consent)
3. How We Protect Your Information
Security Measures
We implement industry-standard security measures to protect your data and creative work:
- Encryption: All data transmission is encrypted using SSL/TLS protocols
- Secure Storage: Files are stored on secure, encrypted servers with restricted access
- Access Controls: Limited team access on a need-to-know basis only
- Regular Backups: Multiple backup systems to prevent data loss
- Security Monitoring: 24/7 monitoring for potential security threats
4. How We Share Your Information
We do not sell, rent, or share your personal information or creative work with third parties, except in the following limited circumstances:
Service Providers
We may share information with trusted third-party service providers who help us operate our business:
- Cloud storage and hosting services
- Payment processing companies
- Email and communication platforms
- Analytics and website optimization tools
These providers are contractually bound to protect your information and use it only for specified purposes.
Legal Requirements
We may disclose information if required by law or in good faith belief that such disclosure is necessary to:
- Comply with legal obligations or court orders
- Protect our rights, property, or safety
- Investigate fraud or security issues
- Enforce our Terms of Service
5. Your Rights and Choices
Access and Control
You have the right to:
- Access: Request copies of your personal information
- Correct: Update or correct inaccurate information
- Delete: Request deletion of your personal data (subject to legal requirements)
- Download: Obtain copies of your processed images and files
- Opt-out: Unsubscribe from marketing communications
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Active Projects: Throughout the project lifecycle and delivery period
- Completed Projects: Up to 2 years for potential revisions or reorders
- Account Information: Until you request account deletion
- Legal Records: As required by applicable laws and regulations
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and login information
- Analyze website traffic and user behavior
- Improve our website functionality and performance
- Deliver personalized content and advertisements
You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.
7. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
8. International Data Transfers
Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending an email notification to registered users
- Displaying a prominent notice on our platform
Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@zyradesignlabs.com
General Contact: info@zyradesignlabs.com
Response Time: We will respond to privacy inquiries within 48 hours
Your Trust is Our Priority: We are committed to transparency in our data practices. If you have any concerns about how we handle your information, please don't hesitate to reach out to us directly.